WE PRIDE OURSELVES ON OFFERING OUR BUSINESS CUSTOMERS THE VERY BEST PRICES… GUARANTEED!
IN THE UNUSUAL CASE THAT ANOTHER ONLINE RETAILER IS PUBLICLY OFFERING THE SAME INDIVIDUAL PRODUCT AT A LOWER PRICE AND SOLD WITH THE SAME SALE CONDITIONS, WE NOT ONLY MATCH THE PRICE, WE’LL EVEN REFUND YOU AN ADDITIONAL RM10 OF THE DIFFERENCE.
Our low price guarantee is subject to the terms and conditions set out below.
To claim your refund/a lower price
Please send to our Customer Service Team through live chat and provide the following details so we can arrange a refund:
- Name of the competitor including website address;
- The dates that the competitor's price is available;
- Proof of competitor's price; and
- URL to the relevant lower priced item
What do we mean by 'same sale conditions'?
The competitor needs to be selling the products on the same terms as we do to enable you to claim your low price guarantee:
- The competitor must have the items in stock;
- The products must be identical, size, weight, colour, condition, specifications etc;
- The competitor's product must be brand new and in its original packaging;
- The time for delivery must be equivalent to our delivery times;
What prices do we match?
- Prices of products that are publicly available on the online marketplace platform from internet retailer companies, corporations and traders physically located in the MALAYSIA
- The price from the competitor must be available at the time you place your order with us
- Sales price during Campaign period (Cybersales,11.11,12.12,etc…) are not valid
We do not offer our low price guarantee in respect of the price of products where:
- the competitor sells on auction websites, price comparison websites or is in administration or closing down;
- the competitor's price is based on a wholesale or bulk discount or is part of a special promotion, bonus or free offer;
- the competitor's price is/has a typographical error;
How will I be notified of my Claim Status?
- We will verify and notify users of their Claim status through live chat within 7 working days.
- Refund amount will be make within 1-2 weeks times.